Reasons for returns

MOTIVI DI RESO

For replacement:

  • Damaged product (only if accompanied by photos of the damage and packaging with which you received the product)
  • Non-compliant goods: the product is different from the description (only if accompanied by product photos)

For reimbursement:

  • I don’t like color
  • I don’t like the style
  • I changed my mind

CONDITIONS OF RETURN

  • For returned products for a replacement, you will have to attach the photos of the details and the packaging with which you received the product
  • Make sure the products are in the same condition in which you received them, in the original packaging.
  • In the event that you no longer have the original packaging available, we kindly ask you to take care of independently recovering a suitable packaging suitable for transport.

If your return does not meet the conditions listed, the package will be returned to you and the refund or replacement will not be made.

RETURN METHOD

For replacement:

  1. Complete the form below
  2. Your request is evaluated by Customer Service
  3. You will receive an e-mail with the details of the scheduled date of appointment with the courier to deliver the product and the label to be affixed to the package.
  4. Prepare the package with the received label and give it to the person in charge on the day of the appointment
  5. Once the quality control has been carried out we will try to ship the replacement product

For reimbursement:

  1. Complete the form below
  2. Your request is evaluated by Customer Service
  3. You will receive an email with the address where to send the product
  4. Once the quality control has been carried out we will reimburse the price of the product at the time of purchase within a maximum of 14 days

LEGEND OF RETURNS REASONS

Totally damaged product:

The item is completely damaged and not usable.
[According to the Acchitto policies in the specific]

Non-compliant goods:

The item received is different from what was ordered.
[According to the Acchitto policies in the specific]

Partially damaged product:

The item is only partially damaged and does not need to be replaced entirely.
[According to the Acchitto policies in the specific]

I don't like the color / I don't like the style / I changed my mind:

The item does not meet your expectations and you want to make use of the right of withdrawal.
[According to the Acchitto policies in the specific]